Return & Exchange

 We want you to be completely satisfied with your jewelry purchase. If for any reason you need to exchange or return an item, we have outlined our exchange and return policy below to ensure a hassle -free process.

Exchange Policy: If you wish to exchange your jewelry for a different size, style, or variant, please contact our customer support team within 24 hours of receiving your order. We will provide you with instructions on how to proceed with the exchange. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that custom orders or personalized items are not eligible for exchange unless they are defective or damaged upon arrival .

Return Policy: If you decide to return your jewelry for a refund, please contact our customer support team within 24 hours of receiving your order. We will guide you through the return process and provide you with a return authorization. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.

Return Shipping: For both exchanges and returns, the customer is responsible for the shipping costs incurred. We recommend using a trackable shipping service to ensure the item reaches us safely.We are not responsible for lost or damaged returns during transit. Once we receive and inspect the returned item, we will process your exchange or refund in a timely manner.

Refund Process: Refunds will be processed using the original payment method used during the purchase. Please allow for a reasonable processing time, usually within 7-10 business days, for the refund to reflect in your account. Please note that shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Exclusions: For hygiene reasons, we cannot accept returns or exchanges on earrings unless they are defective or damaged upon arrival. Additionally, items that have been customised personalised specifically for you may not be eligible for return unless they are defective or damaged. 

Damaged or Defective Items: If your jewelry arrives damaged or defective, please contact ourcustomer support team immediately. We will guide you through the return or exchange process and make arrangements to rectify the issue promptly. 

We take pride in the quality of our jewelry and strive to provide excellent customer service. If you have any further questions or require assistance regarding exchanges or returns, please don't hesitate to reach out to our customer support team. We are here to help and ensure your complete satisfaction.